Q1: What is your MOQ?
A1: Normally, MOQ is 100pcs/color based on factory neutral packing.
Q2: How can I get some samples?
A2: We are honored to offer you samples for testing before place official orders.
Q3: What is defect percentage in a bulk order?
A3: Less than 0.3%.
Q4: How about your price?
A4: Competitive factory price, we control all processing of product to reduce cost and offer customer lowest price with the same quality. Please send call us or send email for price list, you can also directly ask us on Skype and Whatsapp.
Q5: What does your factory do for quality control?
A5: Quality is the priority. We always attach great importance to quality controlling from the start to the end, and strictly implement QA and QC system. All products from X-ETEC will be 100% inspected on line.
Q6: What certifications do you have?
A6: CE, FCC, ROHS, EMC, MSDS, UL, UN38.3 etc.
Q7: Is there any test before delivery?
A7: Definitely do, we will arrange two cycles of relative functional testing at least.
Q8: What is kind of battery cell do you use?
A8: 100% full capacity Samsung, LG, Panasonic and Chinese grade A cell etc, depends on customer's request.
Q9: How about your PCBA for power bank?
A9: Our PCB board with a precise IC protector, which can avoid over-charging, over-discharging, over-current, short circuit and maintain stable voltage, conversation rate is up to 85%-90%. Also, OEM customized circuit board is available.
Q10: How about your after-sale service?
A10: We supply 14 months guarantee time from date of shipment, will replace defect goods if there are any quality problems, but not including man-made damage.
Q11: How about your payment terms?
A11: We accept L/C at sight, T/T, Western Union, Money Gram, Cash etc.
Q12: What is your shipping method and delivery time?
A12: 1). Small order: As we keep all blank inventory and half-finished products in our factory, It only takes 5 -7 days for mass production. Suggest ship goods by courier with door to door service, i.e. DHL/FedEx/UPS/TNT/EMS etc.
2). Big order: Lead time is usually 20~25 days, in order to save your shipping cost, we will provide sea freight or regular air freight service as per your situation, our people will carefully check with you.
Contact: Randy Lung
Add: 5th Floor, Building 25, Fenghuang Garden, Fuyong Street, Bao’an District, Shenzhen, Guangdong, China. 518000